If another player gifted you the code, you can contact them and ask them to cancel the purchase by going to their Order history and selecting Cancel item.If you’re sure you’ve entered your code correctly, and that the code is valid and hasn’t already been redeemed, you can contact Microsoft Support.Note that codes don’t contain any of the following characters: A, E, I, O, U, L, S, 0, 1, 5.It’s easy to type one or two digits wrong in a 25-character code - and if your code is damaged or scratched, it might be hard to see the characters. If you can’t redeem your Xbox code, first double-check to make sure you’ve entered it correctly.While that can be pretty frustrating, it’s easy to get help if things go wrong.Ĭode Not Found or Code Damaged/Unreadable Sometimes you might see an error code or message when trying to redeem your Xbox code. What to Do If You Can’t Redeem a Xbox Code Once the app is open, select your gamerpic (at the top left).Press the Start button and enter Xbox into the search bar, then choose the Xbox app from the results shown.Also, note that these instructions are only for the Xbox Windows app, as you can’t currently redeem a code on the Xbox app for mobile. It’s easy to redeem an Xbox code via the Xbox app for Windows but bear in mind that you’ll need to ensure you have the Xbox app for Windows installed on your PC before you get started. Redeeming an Xbox Code in the Xbox Windows App There are a couple of ways you can do that, including using the Xbox app for Windows or through the Microsoft Store.
If you’re at your PC or away from your Xbox console, it might be more convenient to redeem your Xbox code on your PC. How to Redeem a Xbox Code on a Windows PC
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